Digital nature of purchases
Memberships, queue priority, cosmetics, packages, and similar items are delivered digitally. Once delivered or applied to an account, they are generally non-refundable except where required by law or expressly stated here.
When we may refund
We may issue a refund or credit at our discretion if: you were charged in error; a purchase failed to deliver after a reasonable troubleshooting period; or a listing materially misrepresented what you would receive.
Chargebacks filed without first contacting us may result in loss of community access while we investigate.
When refunds are typically declined
Change of mind after delivery; bans or removals for rule violations; inability to play due to your hardware, internet, or FiveM/client issues outside our control; purchases made on the wrong account; or partial use of time-based perks.
How to request a refund
Open a support ticket in Discord with your payment receipt/transaction ID, Discord ID, product purchased, and a short description of the issue. We aim to respond within a reasonable time during active staff hours.
Payment processors
Payments may be processed by third parties (for example Tebex, Stripe, PayPal, or similar). Their terms also apply. Currency conversion fees and processor fees are usually non-refundable.
Changes
We may update this Refund Policy. The latest version is always posted on this page.